Screen resolution varies from device to device. The color scanned and the represented product results are accurate based on our scanning algorithm even though visual representation on the screen may seem “off.”
My device seems to have frozen
Try performing a hard reset. To do this, hold the wake button down for 10 seconds and then release. Then press/release it and connect again through the app.
Having trouble connecting to your Android device?
Try this sequence of steps:
1. Completely Close color muse app
2. Turn off android Bluetooth
3. Hold color muse button for 15 seconds
4. Try connecting in color muse app again
The challenge with phone cameras is they don't account for shadows, bright lights or direct sunlight. The color muse has it's own controlled light source and can read the color you're scanning accurately. For additional information see http://bit.ly/1O5STTc.
Due to the variables in the measurement, paint color swatch reproduction, and paint mixing it is challenging to get an absolute perfect touch up match. The match will be close but may not be invisible. We recommend testing this on a hidden section of your wall. Painting the entire wall will gain you optimal results.
How long will the color muse battery last?
Depending on your amount of use, the color muse battery will last over 5,000 scans without needing a charge. To fully charge, plug in color muse for about 45 minutes with any micro USB cable.
Use any micro USB cable to charge your color muse device.
Follow these simple troubleshooting steps:
Reset color muse by holding the wake button down for 15 seconds
Turn off bluetooth on your smart device
Turn on bluetooth on your smart device
Turn on color muse
Launch the color muse app and select "Scan" to pair the device
If you're still having issues, contact email@example.com.
When scanning place the device flat against a clean surface or color sample and trigger the scan from your smart device.
Calibration will be prompted at every device/app connection, and can be manually triggered from the Manage Device screen in the app. Calibrate prior to each scan for the highest degree of accuracy. After calibration is complete, remove the end cap, place it on the back of your device, and then you're ready to scan.
When not using your color device, keep the calibration cap attached to the device for lens protection.
COLOR MUSE hardware requires the usage of Bluetooth, Android requires that you give our app permission to know your general and specific location.
Yes! When you create palettes in the app you have ability to share them via email, text message, social media, etc. In doing so, this creates a unique URL that allows anyone to view your palette. At the bottom of that URL you'll see "Download ASE (Adobe Swatch Exchange)." Once you download this you'll be able to import into Photoshop, Illustrator and InDesign. As you do this too, it'll not only give you those color details from your palette, but also give you the hex number.
Here's an example: https://inspire.variableinc.com/p/S1mlxvhc